Frequently Asked Questions

Orders are dispatched quickly. If you need to make changes or cancel, please email our concierge at ranyi66668@gmail.com within 2 hours of placing the order.

We offer Free Worldwide Express Shipping on all orders over $99. Orders below $99 incur a flat $9.99 express fee. Standard transit times are 3-6 business days for the US & Canada, 4-7 business days for Europe, and 5-8 business days internationally.

Yes. The moment your parcel is scanned by FedEx or DHL, an automated dispatch notification containing your direct live tracking link will be emailed to you.

We provide a 30-Day Hassle-Free Return Guarantee. If you are not completely enchanted by your purchase, you may return it within 30 days of receipt in its original, unworn condition with tags and packaging intact.

Yes. All GYTUIOY jewelry is 100% lead-free, nickel-free, and hypoallergenic. We use high-purity sterling silver and heavy 18K gold electroplating designed to withstand daily wear without skin irritation or tarnishing.

Protect leather from prolonged moisture, extreme heat, and direct sunlight. To clean, use a soft, damp cloth with neutral leather balm. When not in use, store your bag stuffed with tissue paper inside the complimentary GYTUIOY dust bag.